Service Excellence in Tech Support
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Tech Support Customer Service Training
IT — tech support – help desk – service desk
information services — field service technicians
“Your customer service training far exceeded our expectations!”
CIO of a pharmaceutical company
Specifically for Tech Support
LIVE PROGRAM (ONISTE -or- WEBINAR)
CUSTOMIZED specifically for your world of technical support. Your scenarios and situations will be used = practical, immediately useful application on the job.
Our customer service training is a credible, no-nonsense approach to customer service in the world of technical support.
Staff learn the power of key professional behaviors and attitudes in tech support service. Professionalism is not about how I feel; it’s about how I choose to behave–every day!
“Our people loved it. It’s making a difference. They’re using it. This service training for tech support was beyond our expectations!” Help Desk Manager of a 1,000+ employee organization
“Since your last customer service training for our help desk staff [one year ago], complaints have significantly reduced.” Director of IT, International University in the West Indies
“Right on target. You exceeded our expectations!” Fortune 500 IT Manager
For More Information
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What Previous Tech Support Participants Say
“One of the best training programs of any kind I’ve ever had.”
“This tech support customer service training was very informative and enlightening!”
“I have new communication skills to approach customers that I’ve felt anxious about in the past.”
“Now that I am prepared for some difficult customer concerns, I am confident in addressing them.”
“This taught me how to better handle my own emotions as well as address those of others.”
“With this help desk customer service training, I definitely think twice about what I say and do. I have corrected previous bad actions.”