Healthcare Customer Service Training
healthcare systems – hospital – medical office – clinic – skilled nursing
front office staff – clinical staff – phone reps – support staff – dental – pharmacy
“This was the best training I’ve ever received in my career.”
Unit Manager, NY Healthcare System
Specifically for Healthcare
Delivered live (onsite -or- webinar) by our Healthcare Expert
Customer Service Training CUSTOMIZED specifically for your healthcare situation. We will use your scenarios and situations unique to the medical world = practical, immediately useful application on the job.
Healthcare staff learn the power of key professional behaviors in the unique context of healthcare customer service. Professionalism is not about how I feel; it’s about how I choose to behave–every day!
What Our Healthcare Clients Say
“Your healthcare customer service training far exceeded our expectations!” CIO of a pharmaceutical company
“Customer satisfaction survey scores (HCAHPS) continue to improve month by month, in large part due to your efforts.” CEO of a Healthcare System
“Absolutely outstanding healthcare customer service training. Eye opening.” RN, Medical & Behavioral Health Clinic
“We’ve had amazingly positive feedback about your medical customer service training from the physicians.” VP Development for a Group of Practices
“Those were the best hours I’ve ever spent with a consultant in my life!” CNO, Southern Healthcare System
“Thank you for truly useful professional development. It is making a huge difference. The only complaint was from some of our staff who were sorry they had not been included in the first round of the training.” Medical Director of a Regional Hospital & Clinic in the Northwest