Service Excellence in Healthcare

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Healthcare Customer Service Training


healthcare systems – hospital – medical office – clinic – skilled nursing
front office staff – clinical staff – phone reps – support staff – dental – pharmacy

“This was the best training I’ve ever received in my career.”
Unit Manager, NY Healthcare System

Service Excellence - Medical Customer Service Training

Specifically for Healthcare
Delivered live (onsite -or- webinar) by our Healthcare Expert

Customer Service Training CUSTOMIZED specifically for your healthcare situation.  We will use your scenarios and situations unique to the medical world = practical, immediately useful application on the job.

Healthcare staff learn the power of key professional behaviors in the unique context of healthcare customer service.  Professionalism is not about how I feel; it’s about how I choose to behave–every day!

Davis-Mayo Associates - Healthcare Customer Service Training

What Our Healthcare Clients Say

“Your healthcare customer service training far exceeded our expectations!”  CIO of a pharmaceutical company

“Customer satisfaction survey scores (HCAHPS) continue to improve month by month, in large part due to your efforts.”  CEO of a Healthcare System

“Absolutely outstanding healthcare customer service training. Eye opening.”  RN, Medical & Behavioral Health Clinic

“We’ve had amazingly positive feedback about your medical customer service training from the physicians.”  VP Development for a Group of Practices

“Those were the best hours I’ve ever spent with a consultant in my life!”  CNO, Southern Healthcare System

“Thank you for truly useful professional development. It is making a huge difference. The only complaint was from some of our staff who were sorry they had not been included in the first round of the training.”  Medical Director of a Regional Hospital & Clinic in the Northwest

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