SERVICE EXCELLENCE

“The premier customer service training available.”
Senior Executive, Fortune 500 Company

LIVE AT YOUR LOCATION -or- LIVE ONLINE WEBINAR

Expert facilitator focuses on your situations and goals.

Includes a Manual & Reminder Resources

1) Eye-opening Realities.  Insights about the people-side of service

2) Professional Balance is Everything.  I can give customers a great experience only when I’m in balance myself — it is not about how I feel; it is about how I behave professionally

3) Managing Imbalance in Customers and Coworkers.  A self-description model creates practical awareness about managing human behavior

4) Key Habits to Remain Professional Always.  2 thinking habits & 6 doing habits to stay a balanced, respectful, effective professional

5) The Service Excellence Flow–How to Do It Every Time.  Specific practical steps to manage each customer interaction with excellence

6) Additional Best Practices—as needed

7) Follow-up and Reinforcement Resources