Customer Service Training
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SERVICE EXCELLENCE
“The premier customer service training available.”
Senior Executive, Fortune 500 Company
LIVE AT YOUR LOCATION -or- LIVE ONLINE WEBINAR
Expert facilitator focuses on your situations and goals.
Includes a Manual & Reminder Resources
1) Eye-opening Realities. Insights about the people-side of service
2) Professional Balance is Everything. I can give customers a great experience only when I’m in balance myself — it is not about how I feel; it is about how I behave professionally
3) Managing Imbalance in Customers and Coworkers. A self-description model creates practical awareness about managing human behavior
4) Key Habits to Remain Professional Always. 2 thinking habits & 6 doing habits to stay a balanced, respectful, effective professional
5) The Service Excellence Flow–How to Do It Every Time. Specific practical steps to manage each customer interaction with excellence
6) Additional Best Practices—as needed
7) Follow-up and Reinforcement Resources
CLIENTS SAY...
"This is the best training I've had in the nine years I've worked at [organization] and possibly the best I've ever received anywhere."
"If you ever, ever need a reference--please use me. We are still using your model years later. Really, it has become a cultural cornerstone for us and the way we discuss work relations."
"Davis-Mayo has an uncanny way of courting stakeholders and bringing us into the hard realities we need to face."
"The premier customer service training available."
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