Category Archives: Professional Excellence
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Best practices in professionalism
Your Professional Brand
- Jun, 06, 2016
- Bob Davis-Mayo
- Customer Service Best Practices, Professional Excellence
- Comments Off on Your Professional Brand
Have you thought about your personal professional brand? “Brand?” It is a very personal connection that forms in the minds of customers and coworkers through their experience with you—at every point of contact. It impacts everything! Each of us has our own personal “brand” as a professional. Groups, teams and departments have a brand, too. […]
Read MoreProfessional Self Image Drives Everything
- Apr, 12, 2016
- Bob Davis-Mayo
- Customer Service Best Practices, Professional Excellence
- Comments Off on Professional Self Image Drives Everything
Years of experience with customer service providers in vastly different organizations suggests that mental habits are predictably reflected habitually in professional behavior. Professional self image drives everything! SELF IMAGE is the picture a person carries of one’s self as they interact in any situation. This self-picture impacts the “pictures” a person generates mentally of customers or colleagues (and of […]
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