Have you thought about your personal professional brand?  “Brand?”  It is a very personal connection that forms in the minds of customers and coworkers through their experience with you—at every point of contact.  It impacts everything! Each of us has our own personal “brand” as a professional.  Groups, teams and departments have a brand, too. […]

Years of experience with customer service providers in vastly different organizations suggests that mental habits are predictably reflected habitually in professional behavior.  Professional self image drives everything! SELF IMAGE is the picture a person carries of one’s self as they interact in any situation.  This self-picture impacts the “pictures” a person generates mentally of customers or colleagues (and of […]