Customer Service Training Programs Management and Employee Development

DAVIS-MAYO Associates, LLC

Featured Program

                     "Teaming:  Relating Skills for Quality"

                                          A professional development program applied to the teaming process

 

 

 

 INCREASE PRODUCTIVITY

                        DECREASE CYCLE-TIME

                                                  ENHANCE MORALE

 


 

          PARTICIPANTS WILL …

  • Develop a conviction that the degree to which I am able to effectively manage my own personal response to stress is directly related to my team's success.

 

  •  
    Discover my preferred coping style under stress—and its consequences on myself and others.

 

  • Apply my understanding of stress coping styles to my team members and other stakeholders.

 

  • Grow personal dexterity and competence to regain my balance when stress pulls me into non-effective behavior patterns.

 

  • Apply the knowledge that a team needs a specific objective, time line, and accountability to build and maintain motivation while keeping stress at manageable levels.

 

  • Work through and resolve real team issues to a superior result.

 

TEAMS WILL …

  • Experience trust-building, even under stress, to build competitive advantage.

 

  • Quickly identify personal stress patterns and the stress patterns of others in order to take concrete action to
    create “good days” for the team and other stakeholders.

 

  • Apply effectiveness patterns on the job—where having options leads to creative problem solving.

 

  • Learn how to “invite” others out of their stress behavior and into productivity and balance.

 

  • Practice techniques for minimizing stress and waste during change and transition.

 

  • Adopt new techniques for productively addressing old and unresolved team issues.

 

  • Discover new forms of self-talk that promote trust, collaboration and exceptional outcomes.


We customize this program to your needs.

                                                                 Proven   Results

 

For the Organization

 

   Instilling attitudes and behaviors for productivity

 

   Unleashing the benefits of trust—stopping costly erosion and
   reducing costs
 

   Building honor and maintaining alignment on-the-job

For the Team

 

   Building never-known-before team potential

 

   Characteristics of effective and ineffective teams

 

   A “can do” team paradigm

 

   Steps for teaming to exceptional outcomes

 

   Team problem solving of historically troublesome issues

 

   Consensus building

 

   Quality Performance Agreements

 

   Techniques for renewal (as a team and individually)

 


Contact a consultant to discuss your goals. 

303-674-6455

Team  Members   Buy   Into

 

For the Individual

 

   Stress styles, self-image and teaming

     —self discovery

 

   Identifying one’s personal effectiveness pattern

     —self confidence

 

   Personalizing strengths

     —self management

 

   Inviting others from “distress”

     —self effectiveness

 

   Change, transition and stress management

     —self balance

 


Participant Comments

 

"Being able to work on the REAL issues with [the facilitator] allowed us to break through some BIG team barriers."

 

"I had no idea how much my own attitude was affecting our team."

 

"The opportunity to do the 'Quality Performance Agreements' has opened communication on our team in a big way."


“I haven't seen a really dynamite team building approach like this.”


"I was wary coming into this session.  But it exceeded my expectations!  This was no usual 'team building' thing!"