Customer Service Training Programs Management and Employee Development

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           Outcome-Focused               Nationally Field-Tested Programs
Manager Development
 
We motivate participants...
 
(1) To develop a balanced, effective professional core;
(2) To assimilate coherent interaction habits into work;
(3) To apply program content to their jobs and goals;
(4) To build value for your organization, its employees
     and customers.
 
One year after conducting an 18 month manager forum for 230 managers in an organization of 7,000 persons we received this email:    "Thanks so much. I want you to know that the concepts you taught me are SPOT ON with the things we are dealing with and going through. I just wanted to take a moment and thank you for your insight and teachings! For me, they have made a difference."  --Participant in a custom Management Forum program

 

“I had no idea that my people and some of my peers were experiencing my management style very differently

from what I intended.  Now I have a clue.”                                 --Participant in the “Magnetic Management" Program
 
FLEXIBLE DELIVERY:  Programs customized to your situation and delivered at your site.

 MANAGER TRAINING & FORUMS

 "Magnetic Management:  How to Attract 
       and Keep Employees and Customers"

 "Management Connections: Bringing Out
       the Best Across the Organization"

 "Managing in Lean Times"
 

 "Project Management: 
       Bringing Out the Best in Project Teams"

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 "Supervisor Fundamentals"

 

 "Change Without Faltering:

       Taming Transitions; Restoring People"

 "Conflict Resolution:
       Removing the High Cost of Dispute"
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  "Giving & Receiving Feedback"

  "Mentoring & Coaching"
 


 

FOOD FOR THOUGHT: See Tom Peters'...
 
 
 
 

           MANAGER WORKSHOPS

 "Management Teaming Workshop:
       Courageous, Credible Leadership"

 "Presentations that Influence"

 "Process Improvement Workshop:
       A 'Customer-Supplier' Approach"

 "Unlocking Organizational Success:
       A 'Whole System' Workshop"

 "Strategic Planning Workshop"

 "Managing Change Workshop"

 "Facilitation Workshop"
 
 
 
 
Call us to discuss your needs!
    
    303-674-6455
 
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