Customer Service Training Programs Management and Employee Development
DAVIS-MAYO Associates, LLC
Featured Program
                        "Magnetic Management"                                   
                                                           How to attract and keep the best employees and customers
 
                    Build value and lasting results through a culture of service and accountability.

               Manage your organization to be trustworthy while managing people to genuinely care.  
"Priceless.  Good for career advancement"
-Participant after a session at a Fortune 500 Company
 
WHY “MAGNETIC?” Because we believe a central role for managers is to energize their organization by attracting and retaining—like a magnet—the right employees and customers. Participants learn exactly how to do that through the most important management mindset: building value for customers and employees in order to achieve lasting results for your organization.

 
The themes of a “culture of service” and "standardized, motivational accountability" weave throughout the program while managers explore:

               •   The “Service Value Chain” & confronting the hard facts of your particular situation;
               •   The “4 Fields of Success” to achieve focused alignment with the right metrics;
               •   Accountability: lasting results through the right conversations and evaluations;
               •   Coherent Communication--with employees, with customers, with other departments.

               Additionally, participants:                                                                                                   Immediate Impact

               •   Understand how to apply the seven dynamics behind “magnetic management;”
               •   Discover their current management style and its implications;
               •   Accept responsibility for staying balanced and effectively connected on a daily basis.

                                                                OVERVIEW:
 
Part 1 presents seven dynamics behind “magnetic management,” which participants apply in 3 areas all effective managers know how to navigate: 

      Part 2: Energizing yourself and your employees;
      Part 3: Genuinely caring and managing people to genuinely care;
      Part 4: Being trustworthy and managing company offerings to be trustworthy.

 Part 5 allows participants to tie it all together with a game plan to take back to the job and their employees.

 
    Awaken motivation for service.                    
 
WE RECOMMEND A 2-DAY FORMAT, which affords participants an opportunity to more deeply explore themselves and their position in your organization, leaving the session with clarity about using the content on-the-job.
 

Participant Comments

 

"Insightful. Absolutely practical. This gives our managers clear tools and tactics to meet our objectives."

--President of a mid-size service company

"I didn't realize that people saw me so differently from what I intended.  Now I see where the holes are."

--Mid-level manager after a 2-day session

"Now I understand what being a manager for customers & employees really means."
--Participant in our Magnetic Management Forum

 

 

To learn more and discuss your situation:  303-674-6455