PROVEN APPROACH.  More than 429,000 people in 47 states have benefited.

PROVEN RESULTS.  Every case measured has demonstrated a significant increase in customer satisfaction and a decrease in formal complaints.  It helps build employee satisfaction, too!

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EASILY CUSTOMIZED to your environment and needs.  Our efficient pre-work allows us to apply scenarios, language, and content to your participants' daily work situations.

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OUR FACILITATORS have been there.  They are seasoned professionals who blend their business and customer service experience with specialized knowledge of adult learning and organizational development.

FLEXIBLE DELIVERY.  We will conduct this program at your site.  Whether your group is large or small, one session or many, we customize our program for you.

 

THE KEY TO OUR PROGRAM'S SUCCESS is a uniquely effective interpersonal behavioral model.  Participants learn how stress affects relating behaviors--theirs, coworkers, and customers. This understanding is the key to professionalism and exceptional service!  Participants will commit to: 
         (1) staying balanced as a caring professional problem-solver; 
         (2) regaining balance quickly when stress takes its toll; and
         (3) recognizing customer stress patterns and how to invite them to regain balance, too.

Other practical, immediately useful learnings include:

• 4 steps for professional service with every customer interaction -- time after time;
• Confidently dealing with irate and difficult customers;
• Identify customers who gives us a bad rap and know exactly what to do about it;
• 4 ways to remain a balanced, professional problem-solver who sincerely cares;
• Effective inter-departmental communication and support;
• And much more. 

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"The WE CARE program far exceeded our expectations!"

-CIO of a pharmaceutical company 

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For detailed content information, 

     To discuss your needs,

To schedule a free overview... 

 Call 303-674-6455 or contact us below.

 

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"Since putting our staff through We Care last year, we have had extraordinary growth in our 'excellent' rating from customers.  And, our regional corporate ranking has gone well above the average.  We were also named one of the top 50 places to work in the region.  We credit your program as a big reason why!  Now, we'd like to put our new hires through the program and have a refresher for the others."

-Branch Manager of an international financial services company

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Impactful Learning when "flavor of the month" is not what you're looking for.

 

PROVEN JOB PERFORMANCE RESULTS:

 

Participants rate this program's usefulness for their job (from 1 to 5).  The average participant rating for the last two years has been 4.85 out of a possible 5   -“very useful."                                                                                                                                   not                            useful               very

                                                                                                                   useful                                                 useful

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  "My people told me, 'You picked the right program!'" 

          -Manager of an air transportation customer service department.           

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 CLICK HERE to read a case study                                                CLICK HERE to see actual particpant evaluations

 CLICK HERE for client & participant testimonials