Train Ma
nagers & Front-Line Supervisors to be effective coaches for their personnel
A common sense approach to supporting growth & relationship
Recommended companion to the WE CARE Customer Service program
COACHING 
Your key personnel will
1. Learn how to move people from “satisfaction” to “loyalty”
With customers
With employees
2. Personally investigate making a difference in other people’s performance
Characteristics and behaviors of an effective coach
What kind of coach I am presently?
3. Become aware of the impact of their coaching styles
Primary styles of coaching
My own usual coaching style--its strengths and weaknesses
Expanding skill levels in the positive aspects of other coaching styles
Developing my own effective coaching style
4. Identify and enhance behaviors that effective coaches have in common
Listening habits
Differing skills
Understanding and managing transition
Flexibility (self management, values clarification, giving & receiving feedback)
Accountability for the development of others
5. Learn exactly how to conduct coaching sessions that make a difference
Dynamics of an effective coaching session
Goal setting for the development of employees
Coach employees in the skills, attitudes & behaviors of our We Care program
6. See how to "pull" the right performance
Employee performance triage tool
Triaging gaps in employee motivation
5 dialogs with high and medium performers
5 dialogs with low performers
7. Look at hiring and keeping the right people
8. Understand motivating employees to be business partners
9. Obtain ideas for reinforcement and recognition
…Other components can be added to address your needs…