days per month for up to one year) with our "We Care Customer Service" training for all employees, "Coaching We Care" sessions for front-line
supervisors, and our signature "Management Forum" sessions to align all
managers to be focused on the key company goals, the corresponding
operational areas of focus, and performance required of them and every
employee they manager.
Foundation: Using our Service Value Chain model combined with a Whole System approach
to the key building blocks of a customer-centered company culture (below), we
helped this company find leverage points and areas of focus for improvement to
achieve the organization's customer and employee retention goals.