Training Case Studies

CASE STUDIES: Learning & Development

Whether your group is large or small, one session or many, we customize our development programs or counsulting for you--quickly and efficiently. We will conduct our them at your site.

CUSTOMER SERVICE TRAINING

1. We Care Customer Service training for a Fortune 500 Company undergoing significant change and customer satisfaction issues

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2. Help Desk Customer Service training for a mid-size company with tier 1, tier 2, and tier 3 support personnel in two locations

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3. Health Care Customer Service training in a Behavioral Health & Medical Clinic

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Do your work habits work for you?

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MANAGEMENT DEVELOPMENT / WORKSHOPS

1. "Presentations that Influence" workshop for 40 key management personnel in an engineering company

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2. Transition management for a large government facility undergoing tremendous changes in their mission and resources

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3. "Customer Loyalty Consulting" with the management team for a mid-size company to grow a culture of service and accountability

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TEAM BUILDING

1. Cross-functional team building for two groups struggling to work together on a project

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Customer Service Training Programs Management and Employee Development

DAVIS-MAYO Associates, LLC