Customer Service Training Programs Management and Employee Development

DAVIS-MAYO Associates, LLC
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 Field-Tested Custom Consulting & Learning Services Delivered Nationally
 
More than 20 years helping organizations achieve their goals through organizational and human development.  
 
 
OUR MISSION:  Bring out the best in organizations,
                         their people and their processes.

 OUR VALUES are central in all we do.  Davis-Mayo Associates is built upon:
  • Earning trust through integrity and capability;
  • Communicating coherently;
  • Sincerely caring;
  • Maintaining the dignity of all individuals;
  •  
    Creating value for our clients.


VALUE PROPOSITION:  Our nationally field-tested programs and services invite your people to embrace "Coherent Professional Behaviors" powerful enough to truly energize your brand:

        • stimulating employee and customer loyalty,
        • increasing your revenue and margins,
        • decreasing your costs and waste.

        WE DELIVER NATIONALLY

 

Click, for examples, on the following CASE STUDIES:

    

 

OUR EXPERIENCE:  We have run companies and non-profits; served in the Fortune 500 environment as well as in small and mid-size companies; worked in a variety of industries.  This, topped with consulting, human and organizational development expertise, positions us to facilitate lasting results for you.


CARING FOR OUR LOCAL & GLOBAL COMMUNITY.   We are honored to support:

Harvest of Hope  raises awareness and resources for economic and social issues on the African continent and in Colorado.

Mountain Area Land Trust preserves open areas, wildlife habitat and agricultural lands with significant scenic and environmental value in the foothills west of Denver, Colorado.

Community Food Bank meets the basic needs of people who are experiencing economic hardships and related problems in the greater Denver area.

Non-profit organizations with limited resources by offering pro bono services.

Individuals experiencing career disruption with pro bono support.


REPRESENTATIVE PROJECTS
 
Organizational Development

 

Customer loyalty consulting on a monthly basis.

 

Strategic organizational development from assessment and diagnosis through implementation and evaluation.
 

Facilitating "customer loyalty consulting" focused upon building employee & customer loyalty.

 

Organization-wide role clarification for and development of key corporate personnel.

 

Team effectiveness and conflict interventions.

 

Facilitating cross-unit coordination and alignment initiatives.

 

Consulting with executives to integrate human systems & culture with organizational needs.

 

Directing strategic planning and change management processes.

 

Development and delivery of process improvement workshops.

 

Corporate-wide, large scale strategic revenue & cost breakthrough initiatives.

 

 

          Performance Development


Development and delivery of management

programs addressing personal professional development, organizational dynamics, effective management best practices, employee coaching & feedback skills.


Customer relations training for large and small

populations of personnel, supervisors and team leaders; training internal trainers to continue the programs and learning going forward.

 

Company-wide executive and leadership development series (e.g., intensive 10-day in-class programs with additional projects for participants; 2-year program with monthly sessions).

 

Coaching valued senior and mid-level executives:  (1) those with future potential and (2) those with professional issues threatening their leadership credibility.

 

Management forums as a fulcrum for strategic alignment of company operations with revenue goals.

 

Conflict resolution and mediation.

 

Workshops designed to grow outstanding employees who work as business partners.

 

Uniquely potent workshops inviting participants to give presentations that truly influence.

WORDS FROM OUR CLIENTS
 
“This is the best training I’ve ever had in the 9 years I’ve worked at [my company] and possibly the best training I’ve ever received at work.”
-Participant in an Individual Contributor program
 
“The Process Improvement Workshop gave us tools that saved us over $300,000 in the first three months we used them.”
-Department Director of a Fortune 1000 Company

"If you ever, ever need a reference for your class - please use me. We are still using the "colors" model. Really it has become a cultural cornerstone for us and the way we discuss work relations.”
-Senior VP of an international bank

“I discovered things about myself I never knew were important & so ineffective--It’s a new day.”
-Participant in a mid-level manager development session

“That was the best (and personally most difficult) experience I’ve ever had in my business career.” 
-VP of a Fortune 500 Company
  after 6 months of individual coaching

“Those [executive development] sessions changed my leadership capabilities to the core.”
-Director of a national technology corporation

“[The consultant] has an uncanny way of courting stakeholders and bringing them into the hard realities we need to face.”
-VP of a Fortune 500 Company during a major OD initiative
 

      

                               303-674-6455
 
We look forward to discussing your goals.
 
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 FOOD FOR THOUGHT...

 

 "The leaders of the past knew how to tell;

   the leader of the future will know how to ask."

 

                                            --Peter Drucker