For Technical Support

Technical Support / Help Desk

Customer Service Training

"Our people loved it. They were into it.

They're using it. It was beyond our expectations!"

-Help Desk Manager of a 1,000+ employee organization

We specialize in training for technical service providers. 303-674-6455

THE KEY TO OUR PROGRAM'S SUCCESS is a uniquely effective interpersonal behavioral model. Participants learn how stress affects relating behaviors--theirs, coworkers, and customers. This understanding is the key to professionalism and exceptional service! Participants will commit to:
(1) staying balanced as a caring professional problem-solver;
(2) regaining balance quickly when stress takes its toll; and
(3) recognizing customer stress patterns and how to invite them to regain balance, too.

Other practical, immediately useful learnings include:

4 steps for professional service with every customer interaction -- time after time;
Confidently dealing with irate and difficult customers;
Identify customers who gives us a bad rap and know exactly what to do about it;
4 ways to remain a balanced, professional problem-solver who sincerely cares;
Effective inter-departmental communication and support;
And much more.

Call 303-674-6455 or contact us below.

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..."Right on target. You exceeded our expectations!" - Fortune 500 IT Manager

PARTICIPANTS LEARN:

    (1) To commit to being professional problem-solvers with options--time after time;
     (2) To personal balance longer or regain it quickly when stress takes its toll;
     (3) To recognize customer stress patterns and see how invite them to regain balance;
     (4) To apply four key steps in every customer interaction--to build loyalty;
     (5) To confidently handle irate and difficult customers;
     (6) To use “parachutes” for situations in which customers are out of control or abusive;
     (7) To manage changes in their work environment and with their customers;
     (8) To create “good days” for themselves, coworkers, and customers;
     (9) To integrate four powerful ways to remain balanced, motivated professionals;
   (10) To ask questions effectively in order to understand customer needs;

(11) To offer support and identify the customer’s degree of satisfaction;
(12) To be aware of how professional techniques impact customer perc

eption and loyalty:

(13) To acquire greater job satisfaction themselves!

IT PARTICIPANT COMMENTS

--"Very Informative and enlightening!"

--"I have new strategies to approach customers that I've felt anxious about in the past."

--"Now that I am prepared for some difficult customer concerns, I am confident in addressing them."

--"This taught me how to better handle my own emotions as well as address those of others."

--"With this training, I definitely think twice about what I say and do. I have corrected previous bad actions."

CLICK HERE TO READ A CASE STUDY

CONSIDER ALSO: "Delivering Customer Service Excellence through Email"

FLEXIBLE DELIVERY: We conduct our programs customized to your situation and scheduled at your site to fit the needs of your organization and people.

FACILITATOR WHO HAS BEEN THERE: Your facilitator has background in technology and training technical and help desk personnel. Credible. Engaging for "techies." Targeted.

To see how our program might address your needs: 303-674-6455

Customer Service Training Programs Management and Employee Development

DAVIS-MAYO Associates, LLC